Outline

For the purposes of the final paper, I will use the Ministry of Development and Social Inclusion as the organization that is trying to launch a reengineering process in which people could apply online for a recategorization of their poverty status in order to be eligible for social programs.

The structure of the paper will be the following:

·        The introduction:

Presentation on the organizations and the project’s objectives and goals and how they align with each other. This section will also cover how the current process is working now and how bringing it online could resolve it.

·        Defining the user and their needs:

The user are people living in poverty conditions. Although not all of them will have access to internet, it’s important to note that there are two stages in which the recategorization occurs. First, they apply in paper forms with their local office and then the office sends the information via email to the main office. So there are two stages at which the Ministry could intervene.

·        Articulating the value hypothesis: in order to test if the product or process is valuable to a consumer it will be important to analyze the benefits its creating to the target user in terms of time, money and other aspects of their life as well as the externalities both positive and negative.

·        Outlining an MVP

·        What hypothesis you have that need testing (A/B Testing)

·        The scale hypothesis

·        Culture/buy-in from within your organization

·        Opportunities and challenges around collecting and analyzing data

·        Final conclusion and recommendations